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TOP > Park Service > Service Guide
Facility/ Service Details of Service Location
Guest Services
  • Studio map in foreign languages (English, Chinese, Korean)
  • Communication card
  • Lost & Found
  • Message delivery
  • Currency exchange
  • Traveler’s checks (Japanese yen → Japanese yen in cash)
  • Cash (US dollars → Japanese yen) Mail handling
    Transportation info. (bus, ship, railway)
To the left of the entrance
First Aid
(Medical Room) 		Use this service when you are not feeling well or are  injured.
Our resident nurses provide first aid services. 		To the right of the entrance
Family Services Breastfeeding, baby food, diaper change, warm water for baby formula and microwave oven to heat up baby food are all available.
  • Next to Guest Services
Baby Food Baby food is available in Snoopy's™ Backlot Café.. Snoopy's™ Backlot Café
Toilets For men/ ladies/ wheelchair users, nursing bed
Toilets are distributed in each area. Toilets are also located within table service restaurants and Stage 33™
Missing Children  Center Protection of missing children, inquiries (up to elementary school students) Inside Guest Services
Diaper Change Total of 32 units installed.
Disposable diapers are accommodated.
One (1) unit installed in each of 15 mens'/ ladies' restrooms inside the park (except restaurant restrooms).
Picnic Area
(Resting Facility)		 Resting facility, free use for all to enjoy carried-in foods and beverages Outside of the main gate (near the parking lot)
Automatic Teller Machines One (1) inside the park (Bank of Tokyo - Mitsubishi UFJ) and two (2) outside the park (Resona Bank and a credit card company) 'Bank of Tokyo - Mitsubishi UFJ' to the left from the entrance (inside the park) 'Resona Bank' on the outside and to the right of the entrance (outside the park) and 'CD for credit card companies' on the outside and to the left of the entrance (outside the park).
Credit Cards You can use VISA, JCB and MasterCard inside the park.
(Please note that some facilities do not accept credit cards.) 		Each facility inside the park (Please note that some facilities do not accept credit cards.)
Kennel
(Pet & Animal Protection Facility) 		We protect your pets while you enjoy the park. However, we do not feed the animals.
Please present your identification when registering as a new member (driver’s license or insurance card, etc.).
A small dog run on artificial turf is also available (free).
  • Regular Fee: \1,800 per pet
  • Special Fee for Kennel Members: \1,000 per pet
  • Service Hours: One (1) hour before theme park opening ~ 30 minutes after theme park closing 

    ※ Kennel Member Card
    Kennel MemberCard allows you to check in your pet(s) by signature . 
    A Membercard with Woody Woodpecker visual will be issued to Kennel Card members (Kennel Card annual membership fee is \500.).
    Please ask Kennel Crew for further details.
Outside of the main gate (near the parking lot)
※ Next to Group Photo Pavilion
Group Photo Pavilion We take and sell group photos, available only at Universal Studios Japan®
Locker Room This service can be used from one (1) hour before opening to closing of the theme park.
When opening hours are over, we take out all items from the lockers and keep them separately. To retrieve your items, please come to Guest Services.
(Note that an additional charge is incurred.)
3 locker rooms near the entrance
(LL size available only in the locker room next to Guest Services)

  • S size (357×453×398) ￥300
  • M size (357×453×533) ￥400
  • M size (355×575×550) ￥400 ※
  • L size (357×513×802) ￥500
  • LL size (355×575×1135) ￥600

※ M size installed atop the LL size lockers is slightly larger than the general M size.
※ For details, inquire at Guest Services.
Studio Information Here you can find waiting time information for attractions.
  • In front of Snoopy Studios™
  • In front of Mel’s Drive-in™
  • Near the bridge connecting the Jurassic Park™ and San Francisco zones
Message Delivery We deliver your message as a guest message, not through the message board. Guest Services
Postal Service To send a letter, purchase stamps in the stores below and leave the letter with our crew at the lobby of Guest Services. We will send your letter by placing our original stamp.
  • The Brown Derby
  • Beverly Hills Gifts
Guest Services
※ Do not insert any letter into any mailbox located inside the theme park.
Home Delivery Service (Charged) We home-deliver items you have purchased in the theme park. Home Delivery Counter inside Studio Gift East
Baby Carriage Rental Please use the baby carriage rentals inside the park only. Rental fees are as follows:
  • Single person（reclining back）: ￥1,000 
  • Single person（non-reclining back）:￥ 700
Counter to the right of the entrance
Wheelchair Rental Wheelchairs with stainless steel frame and hand break.
Rental Fee: ￥500 per wheelchair (tax-free)
Counter to the right of the entrance
Motorized Tricycle Wheelchair Rental Must be aged 18 or higher
Rental Fee: ￥3,000 per wheelchair (tax-free)		 Counter to the right of the entrance
Please note that there is no childcare nursery (temporary protection facility).
Facility/ Service Details of Service Location
Message Delivery We deliver your message as a guest message, not through the message board. Guest Services
Kennel
(Pet & Animal Protection Facility) 		We protect your pets while you enjoy the park. However, we do not feed the animals.
Please present your identification when registering as a new member (driver’s license or insurance card, etc.).
A small dog run on artificial turf is also available (free).
  • Regular Fee: \1,800 per pet
  • Special Fee for Kennel Members: \1,000 per pet
  • Service Hours: One (1) hour before theme park opening ~ 30 minutes after theme park closing 

    ※ Kennel Member Card
    Kennel MemberCard allows you to check in your pet(s) by signature . 
    A Membercard with Woody Woodpecker visual will be issued to Kennel Card members (Kennel Card annual membership fee is \500.).
    Please ask Kennel Crew for further details.
Outside of the main gate (near the parking lot)
※ Next to Group Photo Pavilion
Postal Service To send a letter, purchase stamps in the stores below and leave the letter with our crew at the lobby of Guest Services. We will send your letter by placing our original stamp.
  • The Brown Derby
  • Beverly Hills Gifts
Guest Services
※ Do not insert any letter into any mailbox located inside the theme park.
Home Delivery Service (Charged) We home-deliver the items you have purchased in the park. Home Delivery Counter inside Studio Gift East
Facility/ Service Details of Service Location
Lost & Found Inquiry, report and recovery of lost items Guest Services (inquire about lost items)
First Aid
(Medical Room) 		Please visit our friendly and trained nurses if you are not feeling well or are injured.
Our resident nurses provide first aid service.
To the right of the entrance
Missing Children Center Protection of missing children, inquiries (up to elementary school students)
Missing Children Center inside Guest Services
Facility/ Service Details of Service Location
Family Services Breastfeeding, baby food, diaper change, warm water for baby formula and microwave oven to heat up baby food are all freely available.
  • Next to guest services
Baby Food A variety of baby food is available at Snoopy’s™ Backlot Café. Snoopy’s™ Backlot Café
Hot Water for Baby Formulas   Family Service inside Guest Services
Diaper Change Total of 32 units installed
Disposal of paper diapers is possible
One unit installed in each of the 15 men’/ ladies’ restrooms located throughout the park(except restrooms located in park restaurants).
Baby Carriage Rental Please use the baby carriage rentals inside the park only. Rental fees are as follows:
  • Single person（reclining back）: ￥1,000 
  • Single person（non-reclining back）: ￥ 700
Counter to the right of the entrance